Payments & Cancellations

Payment/ Cancellation Policy


A deposit equivalent to the first night’s accommodation is required at the time of booking. A receipt will be emailed along with confirmation of your booking details.

Online bookings made within 3 months of arrival will require full payment.

We accept VISA and Mastercard. All Credit cards will incur a 1.25% transaction fee.

Payments are due on Arrival of your stay excluding Peak periods (Summer Holidays/ Easter Holidays) where a pre-payment is required by a set date in your confirmation

A fee of $20 will be applied to all cancellations. In the event of a cancellation during off peak periods, refunds will only be given if notice is given at least 7 days before arrival.

During mid and peak season is applied through School Holidays and Long weekends, if a cancellation occurs less than 60 days before the arrival date, deposits will be forfeited. 

Reservations cancelled, amended or altered at the commencement or during your stay, DO NOT qualify for a refund.